At BBQ-Shop-US, we strive to ensure our customers are completely satisfied with their purchases. If you are not fully satisfied with your order, we offer a simple returns policy:
1. **Return Period:** You may return items within 30 days of the delivery date.
2. **Eligibility for Returns:** Items must be unused, in their original packaging, and in the same condition as received. Certain items such as food products and personalized items cannot be returned.
3. **Return Process:**
– Please contact us at [email protected] or call +14623138328 to initiate a return.
– We will provide you with a return authorization and instructions on how to return your item.
4. **Shipping Costs:** Customers are responsible for the return shipping costs unless the item is defective or incorrect.
5. **Refunds:** Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
6. **Exchanges:** If you need to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.
For any questions regarding our returns policy, please feel free to reach out to us.
Thank you for shopping with BBQ-Shop-US!